We have an exciting opportunity for
an experienced Customer Relationship Director to join our client’s business.
They are one arm of a highly successful and rapidly expanding group of courier
/ logistics companies. Their growth is both organic and by acquisition. With a
client base wholly consisting of blue chip organisations and professional
services, they work closely with their customers in order to continually
improve service and satisfaction levels. This is a company who boast longevity
across their employee base due to the progressive, professional and positive
environment they promote from within.

The role of Customer Relationship
Director is a key role within the senior management team and is critical to the
business. You will be looking at processes and procedures within the
organisation, including customer based satisfaction and operational service
data. As the ideal candidate you will therefore not only have proven experience
in a similar role but also have a background within the Courier / Logistics
industry. You will have both ability and ambition. Along with previous people
management skills.

Within the role you will have responsibility on all
areas of account management, order processing, customer services, customer
escalation, relationship building and in house reception, whilst ensuring
customer satisfaction by liaising with all internal departments. You will also
manage and motivate staff across the customer service and account management
teams who are based in south and west London. This is a very client facing
position where you will should have a business development focus also. All
clients are existing.

Our client, a leading supplier of international express courier services, requires a new business Sales Executive with a proven track record of selling services, b2b.  Suitable candidates will have energy, drive, determination and a real desire to succeed with a company that has a first class reputation in its field and an enviable client base.

The company is part of a group that is really making waves in the courier, logistics, mailing and fulfilment space. Opportunities abound for Sales Professionals with enthusiasm and ambition.

Responsibilities:  This is purely a new business sales position and while it is supported by a dedicated telesales person, the chosen candidate will have the ability to prospect for potential clients as well as being a polished presenter and an accomplished closer along with excellent relationship building skills. 

Essential Skills:

• Previous experience of working in the international courier and logistics industry is preferred.
• A strong track record of success selling a premium quality service, business to business required.
• Excellent personal presentation and communication skills (both verbal and written) are required

We have an exciting opportunity for a true sales professional from within the Online Advertising arena to join a global leader. This is a role where the individual will be responsible for generating revenue by negotiating a broad range of advertising deals. A consultative sales technique will be required, coupled with organisational and relationship skills needed to drive a long sales process. You will feel comfortable prospecting, cold calling, and negotiating in person and via the phone on both transactional and high value / exposure deals. An ability to identify, develop and manage a valuable prospect list based on the organisations product offering is crucial. In addition to having excellent written and verbal communication skills, strong attention to detail, self-motivation and highly goal orientated in order to achieve ambitious targets.

 Responsibilities:

• Build and manage an active sales pipeline to ensure that revenue targets will be met
• Present and sell organisations display advertising products including brand placements, targeting and direct response advertising.
• Grow and deepen the agency relationships and understanding of the clients and industries they services
• Collaborate with Account Managers to provide the highest level of customer service to all clients.

 Essential Skills:

• Substantial relevant online advertising sales experience – familiarity and knowledge of the media agencies industry is essential. Knowledge of their clients a bonus
• Significant sales experience and success
• Demonstrable ability to close sales and generate revenue
• Strong track record of high level negotiation and relationship management (internal and external)
• Ability to interact with a broad set of businesses and presenting both over the phone and in person
• Strong analytical abilities
• Degree educated